Getting help from Quickbase Customer Care

Our Quickbase Customer Care hours of operation are Monday - Friday 7:00 AM – 8:00 PM, US Eastern time.

To submit a case:

1. Click ? (Help) on the Global bar, then click Manage Support Cases.

   You can also bookmark the Manage Support Cases page at: https://target_domain/qb/support/ListCases (where target_domain is your account's domain, for example, mydomain.quickbase.com).

2. Click New Support Case to create a new case.

   You can bookmark the New Case dialog at: https://target_domain/qb/support/NewCase (where target_domain is your account's domain, for example, mydomain.quickbase.com).

3. Fill out the Details section by explaining the issue you’d like help with.

   So that we can resolve your issue as soon as possible, it’s best to include as much detail as you can about the situation. Providing details such as the name of the app and the specific items that are causing a problem can help us find the cause. For graphical and performance issues, it’s important to also include the web browser you’re using.

4. If you have a screenshot or video of the behavior, you can click Choose File to send it with the case.

5. Let us know how you’d like to be contacted by selecting Email or Phone.

6. Click Create Case to submit your case.

To find and update an existing case:

1. Click ? (Help) on the Global bar, then click Manage Support Cases.

   You can also bookmark the Manage Support Cases page at: https://target_domain/qb/support/ListCases (where target_domain is your account's domain, for example, mydomain.quickbase.com).

2. Select a case. By default Open cases are listed in order, by date, before Closed cases.

   You can also search your cases using the search box just under the page title. Searches look in case numbers, subjects, and details (but not activities) to find cases.

3. Enter your message in the Write a new message box on the right.

4. If needed, click Choose File and choose a file.

5. Click Send to update the case.

Tips:

• When you receive an email notifying you that your case has been updated, and you have a response, click the link in the email to open the case in the Support Portal. If you reply directly to the email, the message won’t get to us.

• Sometimes email notifications from Customer Care representatives will end up in your spam folder. You may need to add notify@quickbase.com to your list of trusted senders to make sure you get these updates.